Frenquently Asked Questions
How do I register and pay for a class?
Advanced registration for courses is required. You may register over the phone at 228-896-4511 with a Visa/Master Card available for payment of course fees. You may register in person at our chapter office located at 2784 Fernwood Road (corner of Fernwood Rd. & DeBuys Rd.), Biloxi, MS 39531. Business hours are Monday-Friday 8:00 am – 4:00 pm. We are able to accept cash, check or Visa/Master Card payments when you come into the office to register. You may mail a check to American Red Cross, Attn: Bertina Burge, P.O. Box 4514, Biloxi, MS 39535. Please write the course name and date of the class that you would like to be enroll in, on the bottom of your check.
Can I transfer or cancel a class?
To cancel your registration and receive a full refund, you must cancel seven business days or more before the start of class. If you cancel within six business days of class or are a no-show, you have a one time option of transferring into an alternate class. However, you will not be eligible for a refund because we were not allowed enough time to fill your space in the previous course.
Will I have to actively participate in class?
Most of our courses utilize videos, group discussions and skills practice. Certification requires that you attend all class sessions and pass both skills and written tests. You will be asked to participate in hands on activities throughout the class. Please wear comfortable clothing because some of the classes will be on the floor.
What if I am late for class?
The core of most programs is taught at the beginning of class. Late arrivals are admitted at the discretion of the instructor, but certification may be affected. Although starting times are firm, ending times are approximate.
Can I receive replacements for lost certificates?
We can issue replacement certificates for courses taught through our chapter, as long as the certification is still valid. We will ask that you provide the course name and location where you attended the training. There will be a $5 processing fee for each replacement certificate.
Can I get sick using a manikin?
According to the Center for Disease Control there has never been a reported case of any infectious disease transmitted through the use of CPR manikins. The American Red Cross follows widely accepted guidelines for the cleaning and decontamination of training manikins. When these guidelines are consistently followed and basic hygiene (i.e. frequent hand washing) is practiced, the risk of any kind of disease transmission during CPR is extremely low.
